Privacy Policy

1. About this Privacy Policy

Webwall Sites respects your privacy and is committed to protecting your personal data.

This Privacy Policy applies when you visit our website, create an account, generate a website, purchase a subscription, contact our support team or otherwise use the Webwall Sites platform and related services.

2. Data Controller

The data controller responsible for the processing described in this Privacy Policy is:

3. Personal Data We Collect

Depending on how you use our services, we may collect the following categories of personal data.

Account and contact information

• Full name
• Email address
• Telephone number, where provided
• Account login and authentication information

Business and website information

• Business name and business category
• Business description and contact details
• Website text, images, logos and other uploaded content
• Domain name and domain connection information
• Website preferences and generated website versions

Transaction information

• Selected plan or subscription
• Payment status and transaction references
• Billing details and invoice information

Complete payment card details are normally processed directly by our payment provider and are not stored by Webwall Sites.

Technical and usage information

• IP address
• Browser and device information
• Operating system
• Login activity
• Pages viewed and actions performed
• Error, security and diagnostic logs

Communications

• Support requests
• Email communications
• Feedback and other messages you send to us

4. How We Use Your Personal Data

We may use personal data to:

• Create and manage your account
• Generate, publish, host and maintain your website
• Process subscriptions, payments and invoices
• Connect or manage your domain
• Provide support and respond to your requests
• Send service-related and security notifications
• Improve the performance and usability of the platform
• Detect fraud, abuse and security incidents
• Comply with legal, tax and accounting requirements
• Send marketing communications where you have consented or where otherwise permitted by law

5. Legal Bases for Processing

We process your personal data only where a valid legal basis applies. Depending on the processing activity, this may include:

• Performance of a contract: where processing is necessary to provide the services you requested.
• Legal obligation: where we must retain or disclose information to comply with applicable law.
• Legitimate interests: where processing is necessary to operate, secure and improve our platform, provided that your rights do not override those interests.
• Consent: where we ask for your permission, including for certain cookies or marketing communications.

6. Cookies and Similar Technologies

We may use cookies and similar technologies to keep the website functioning, remember preferences, maintain secure sessions and understand how the platform is used.

Strictly necessary cookies may be used without consent where they are required for essential website functionality. Analytics, advertising or other non-essential cookies are used only after the appropriate consent has been obtained.

You can manage your cookie preferences through the cookie settings available on our website.

7. Service Providers and Data Recipients

We may share personal data with trusted service providers that process data on our behalf, including:

• Hosting and infrastructure providers
• Payment processors
• Email delivery providers
• Security, monitoring and backup providers
• Analytics providers, where consent is required
• Professional advisers such as accountants or lawyers

These providers may process personal data only for agreed purposes and subject to appropriate contractual and security obligations.

We may also disclose information where required by law, court order or a competent public authority.

8. International Data Transfers

Some service providers may process data outside the European Economic Area.

Where this occurs, we take appropriate steps to ensure that the transfer is protected through an applicable adequacy decision, standard contractual clauses or another lawful transfer mechanism.

9. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on the duration of your account, applicable tax and accounting rules, legal limitation periods, security requirements and the need to resolve disputes.

When personal data is no longer required, it will be deleted, anonymised or securely isolated, unless continued retention is required by law.

10. Data Security

We use appropriate technical and organisational measures designed to protect personal data against accidental loss, unauthorised access, alteration, disclosure or destruction.

These measures may include secure connections, access controls, backups, monitoring and restricted administrative access.

No online service can guarantee absolute security. You are responsible for keeping your account password confidential and for informing us promptly if you suspect unauthorised use of your account.

11. Your Data Protection Rights

Subject to the conditions and exceptions provided by applicable law, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing activities
• Request portability of certain data
• Withdraw consent at any time
• Lodge a complaint with a competent supervisory authority

To exercise your rights, contact us at support@webwallsites.gr .

We may request information necessary to verify your identity before responding to a request.

12. Children’s Privacy

Our services are intended for businesses and adults who are legally able to enter into a contract.

We do not knowingly collect personal data from children through the Webwall Sites platform.

13. Complaints

You have the right to lodge a complaint with the Hellenic Data Protection Authority or another competent data protection authority in the European Union.

We encourage you to contact us first so that we can review and attempt to resolve your concern.

14. Changes to this Privacy Policy

We may update this Privacy Policy when our services, legal obligations or data processing activities change.

The latest version will always be published on this page and the “Last updated” date will be revised.

15. Contact Us

For privacy questions or requests relating to your personal data, contact: